Shop Assistant at Proto Energy – March 2024

Shop Assistant

Must have skills

  • Ability to work a flexible schedule
  • Excellent customer Service
  • Team player
  • Problem solving skills
  • Effecient time management


  • At least a Diploma in Business related course.
  • Proven excellent customer service experience is preferred.
  • 2 years’ experience in sales and marketing.
  • At least 2 years’ experience working in FMCG delivery services.
  • Good spoken and written English and Kiswahili.
  • Valid Certificate of good conduct.
  • Basic computer literacy.

Job role

  • Receive customer orders from the CCAs and dispatch within 15 minutes of placement and confirmation of the customer.
  • Keep the shop clean and organized, including sweeping, mopping, dusting, and ensure that cylinders are neatly arranged and well displayed.
  • Perform opening and closing stock procedures on the Pro gas App.
  • Manage inventory at the shop by ensuring safety of cylinders and documenting any leakage from cylinders.
  • Upload sales on the Pro Shop App in real time.
  • Handle customer enquiries at the shop and ensure timely deliveries of their orders.
  • Actively engage with customers to understand their needs and recommend products or services.
  • Monitor inventory levels and communicate with the supervisor regarding low stock and place orders for stock replenishment.
  • Provide information about promotions, discounts, product pricing, and loyalty programs to the customers.
  • Address customer queries, concerns, or complaints in a professional and helpful manner and escalate issues to the supervisor or manager if necessary.
  • Work collaboratively with other team members to achieve sales targets and maintain a positive work environment.
  • Adhere to health and saf\ety guidelines, including proper handling of cylinders and maintaining a safe environment for customers and staff.
  • Participate in training programs to enhance product knowledge, customer service skills, and overall job performance.
  • Work check-in time within the stipulated time.
  • Perform any other duty as assigned by the supervisor.
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Submit Your Application

Interested and qualified? Go to Proto Energy on to apply