Restaurant Supervisor at Eagle HR Consultants – April 2024

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Restaurant Supervisor

Job Purpose

  • The Restaurant Supervisor is responsible for overseeing the operations of the restaurant, ensuring adherence to the highest standards and efficiency in service delivery.

Key duties and responsibilities

  • Uphold all restaurant policies and standards for quality and safety.
  • Conduct regular operational reviews to identify and solve issues, ensuring continuous improvement.
  • Supervise and guide staff, delegating tasks to achieve restaurant goals.
  • Train staff in safety, sanitation, and food hygiene, and ensure compliance.
  • Monitor food preparation to maintain quality and presentation.
  • Facilitate effective collaboration between front and back of house for smooth service.
  • Assist with menu development based on guest feedback.
  • Manage inventory of kitchenware and liaise with vendors for necessary supplies.
  • Keep detailed financial records, tracking daily, weekly, and monthly revenue and expenses.
  • Collaborate with external partners like Jumia, Glovo, and Uber Eats for delivery services.
  • Coordinate daily tasks across service, housekeeping, production, and administration.
  • Deliver and optimize customer satisfaction and service quality.
  • Handle customer complaints with promptness and accuracy.
  • Comply with health and safety regulations.
  • Anticipate needs for supplies and manage vendor relationships.
  • Manage costs and implement waste reduction strategies.
  • Enhance the restaurant’s local reputation and broaden customer base.
  • Maintain and improve the restaurant’s public image.
  • Organize work shifts and oversee staff performance.
  • Train staff in customer service and conduct performance reviews.
  • Enforce protocols for sustained operation and future growth.
  • Produce comprehensive financial and operational reports regularly.
  • Undertake additional tasks as required.

Minimum Qualification Requirements

  • Diploma in Hotel Management, preferably with a specialization in Food & Beverage Service.
  • Over 2 years of experience in a busy hotel or restaurant environment.
  • Proven expertise in restaurant operations and techniques.
  • At least 1 year of experience in a leadership role.

Job Ref: EHC/025/2024

Submit Your Application

Interested and qualified applicants should submit their applications with a copy of current CV indicating current and expected remuneration package to: [email protected] on or before 24th April 2024.