Relationship Manager at Middle East Bank Kenya Ltd – May 2024

Relationship Manager


  • State briefly the principle purpose of the job, i.e. the reason for the existence of the job within the Organization.
  • Acquire new clients through developing professional relationships based on trust, credibility, and ethical conduct.
  • Advise corporate clients on their personal financial needs.
  • Recommend suitable in-house ‘off the shelf’ financial solutions and execute clients’ instructions on their banking and financial transactions.
  • Perform acceptance background checks and on-boarding of corporate clients in accordance with established policies and procedures.
  • Perform ongoing servicing of corporate client accounts and identify any potential opportunities for extending basic banking services.
  • Provide account relationship administrative support to new and existing customers.


  • State the end results the job is responsible for achieving, i.e. the end-outputs against which the incumbent’s success in the job could be measured.
  • On-boarding of clients in accordance with established policies and procedures.
  • Business development by increasing earnings for corporate banking, facility uptake as well as utilization of bank products through cross-selling.
  • Advising clients on their personal financial needs and objectives by analyzing their financial needs and objectives.
  • Manage client relations in terms of growth and retentions.
  • Resolve customer complaints quickly and effectively.
  • Collect vital data relevant to the Bank’s account opening requirements from new customers.
  • Drafting corporate credit proposals and making recommendations to the credit committee.
  • Follow up on credit proposals, letter of offer, excess requests, notification of excesses and securities with Credit department.
  • Monitor relationships and attend to all queries relating to relationship accounts.
  • Contribute to various initiatives and any other tasks as assigned by senior management team.
  • Maintain quality corporate asset and liability books by ensuring timely collection on arrears and excesses.
  • Actively support deposit mobilization initiatives.
  • Any other duties that may be assigned by immediate supervisor from time to time.


  • Over 6 years is banking and business management


  • University degree in business related field preferably sales and marketing.
  • Bank Management
  • Credit
  • Budget preparations
  • Customer service
  • Public Relationship


  • Integrity
  • Good communication skills.
  • Good conduct & courteous

Submit Your Application

Qualified candidates are encouraged to apply by sending Cv and cover letter to [email protected] on or before 29th May 2024.

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