Regional Consultant, Risk Management, Kenya at Creditinfo Kenya Ltd – May 2024

Regional Consultant, Risk Management, Kenya

  • The Regional Consultant (RC) position will have specific responsibilities for the business development and achievement of strategic and operational goals in a defined region/territory. The position plays an integral role in leading change initiatives necessary to create and maintain the sustainable growth of the organization while adequately satisfying the needs of its customers in risk management

The position reports to the Head of Region
Job Purpose

  • The Regional Consultant has four key objectives consulting with clients, solution delivery, identifying product enhancement need and upskilling sales

Consultancy 

  • As Creditinfo moves towards providing more complex analytical and decisioning solutions, the sales process will involve consulting with our clients to understand their business requirements and then customising our solutions according to their needs. A holistic perspective of the customers business and our solutions are necessary to support the sales process. The RC will need to will need to provide consultancy to clients on the best solution design and support the sales process with analysis demonstrating the benefits

Solution Delivery 

  • To ensure delivery of analytical solutions and risk management (or other aspects) consultancy & design of strategies (policy rules/cut-off/calculation of limits/APR/collections action/sales contact/etc) are correctly delivered in accordance with Creditinfo best practice and the customer needs at efficient costs
  • During the delivery of complex solutions there will be aspects that directly fall under the RC such as model development, or strategy design. Often the RC will coordinate this work with the more analytical aspects conducted by the analytics team. The RC will be responsible for ensuring everything is documented and consistent. The RC will convert complex business challenges into clearly documented processes based on analytics and evidence that can be replicated and that will generate revenue across multiple customers while still retaining the value of their complexity

Product Improvement and Communication 

  • To continually identify the needs of the market and work with product management, analytics, and IT to incorporate the needs within new and existing products. The aim of any effective RC is to minimize their man day work by incorporating their analytics and process design into solutions that can be replicated for many customers with the intelligence integrated into the solution. The RC should support the market belief that Creditinfo is a strategic partner in risk management. They will achieve this by writing best practice knowledge sharing documents/articles and product support materials

Sales Upskilling 

  • The RC will also need to facilitate and support the sales teams within the region to better understand risk management (or other analytical aspects) for them to use that understanding to explain the benefits and provide our customers with clear insights into how the solutions being proposed will deliver measurable benefits. In addition to this, to adapt the solutions, and/or contribute to the design of the solutions to obtain maximum benefit for the customers while also considering the costs for implementation

Key accountabilities:

  • Core focus to support Creditinfo’s current operations in East & Southern Africa to cement
  • their presence in those markets. May also need to support other markets across the globe from time to time
  • Working with the local sales team at the Creditinfo operations in the defined territory to build upon their pipelines to further to capitalize on these
  • Support the sales teams to close deals, follow up with customers and be involved in both sales and delivery
  • Provide support in ‘Portfolio Screening’ and ‘Monitoring’ to explain to our customers how to
  • use this internally and how they can run some of the decision engine processes
  • Provide local analytics support as and when required
  • Provide thought leadership to senior external bodies in supervisory boards and banks
  • Negotiating, coordinating, and influencing with the Group and Affiliate Offices, Data Providers, Banking institutions, lending agencies, and similar entities, establishment, and maintenance of effective working relationship with these agencies and other stakeholders
  • Preparation and submission of status quo and other reports
  • Representation of the organization at meetings, conferences and other forums as required
  • Monitoring and assessment of the local economic and political environment in relation to the organization’s product portfolio and recommendation of adjustments where necessary to achieve/maintain a relevant and balanced portfolio
  • Demonstration of strong business ethics in the execution of corporate and personal affairs
  • and always strive to project and maintain a positive corporate image
  • Keeping abreast of trends in the financial and related industries and adaptation of their use where necessary to enhance the operations of the organization
  • Performance of any other related duties that may be assigned from time to time

Key Skills

  • Have worked in Financial Services and been responsible for automated decision process incorporating credit scoring.
  • Be familiar with the process of scorecard delivery
  • Has the ability to quickly become conversant in the following:
  • Strategy consulting frame works and concepts
  • Credit market and technical credit management understanding
  • Exceptional communication skills, including presentations – preparation and delivery
  • Outstanding relationship building skills and experience
  • A proven track record for leading project teams, managing complex analytical projects, and setting decision strategies and policies
  • A degree in finance, engineering, economics, or statistics is preferred
  • Deep knowledge of analytical techniques and decision tools
  • Strong aptitude in credit decisioning, strategy setting, and gathering business requirements
  • Sound knowledge of delivering statistical modelling/data analysis/data manipulation (SAS and/or R) is beneficial.
  • Be an expert for risk management
  • Highly motivated and self-starting
  • Very good consultancy, sales, account management and business development skills
  • Exceptional interpersonal, relationship and influencing skills
  • Good command written and verbal English language mandatory
  • Happy to be based and eligible to work in Kenya
  • Willing to travel up to 20% of time

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