Receptionist at Avenue Healthcare – April 2024



Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

Key Responsibilities:

  • Welcoming and assisting patients with Registration, completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current.
  • Processing admissions and clearing the patient on discharge.
  • Communicating with insurance companies for pre authorization, and to verify coverage for services provided by the hospital.
  • Ensuring that all the procedures / systems laid down for vetting and ensuring that all clients seeking treatment are followed for the various categories of clients i.e. Staff, GOP’s , AHC prepaid and credit/ insurance clients.
  • Ensure that all incoming telephone calls are directed or transferred to the respective departments/ offices
  • Ensure client satisfaction through quality of service, communication, feedback, escalation and caring attitude, and demonstrate follow-up.
  • Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
  • Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
  • Maintain patient privacy and confidentiality at all times.
  • Any other duty as assigned by the supervisor.

Person Specification

  • Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
  • 2+ years’ experience in a similar role, preferably in a Hospital set-up
  • Customer focus and results oriented
  • Strong interpersonal skills, team playing abilities, and communication skills.
  • Highly responsive, ethical and responsible

Submit Your Application

Interested and qualified? Go to Avenue Healthcare on to apply