QSSK-HQ-HEO-HR Executive Operations at Q-Sourcing Servtec Group – May 2024

QSSK-HQ-HEO-HR Executive Operations

Job Summary:

  • Reporting to the HR & Administration Manager, the role is responsible for supporting the HR & Administration Manager in the attainment of Q-Sourcing HR strategy by aligning and delivering on HR administration activities of Identify recruitment needs, Employee Onboarding, Employee Relations, Training and Development, Performance Management and leave management.


  • Consolidate, track, and report on staff annual leave with assistance from business units/line managers.
  • Ensure the proper and timely filing and retrieval of all HR-related documents.
  • Support the HR & Administration Manager with new staff onboarding, including induction and orientation.
  • Foster a positive employee relations environment by addressing grievances, conducting investigations, and providing guidance on conflict resolution to maintain a harmonious work environment.
  • Implement disciplinary procedures in accordance with employment and company policy.
  • Coordinate with project administrators to ensure medical cover through insurance or on-site services for all staff and outsourced clients, in accordance with service level agreements.
  • Requisition staff IDs as approved by the HR Manager.
  • Prepare and share monthly HR analysis reports with the HR Manager.
  • Ensure legal compliance, including maintaining a legal dashboard and meeting statutory requirements.
  • Assess training needs and coordinate learning and development initiatives in collaboration with respective line managers, ensuring effective communication for implementation.
  • Design and implement a comprehensive training and development program to enhance employee skills and competencies, aligning with organizational goals and individual career development plans.
  • Develop and maintain a performance management system that includes goal setting, regular performance reviews, and feedback mechanisms to promote employee engagement and accountability.
  • Ensure that all staff members possess job descriptions and key performance indicators (KPIs) tailored to their roles.
  • Prepare KPIs and appraisal schedules for staff members.
  • Provide training on Q-sourcing policies and procedures.
  • Perform administrative tasks as required.
  • Streamline the recruitment process by developing effective strategies to identify recruitment needs.
  • Coordinate staff meetings and ensure timely closure of raised issues in collaboration with project administrators.
  • HR & Administration Manager for day-to-day reporting on strategy and approvals
  • All other Line departments-stakeholder in the HR process for guidance in managing of employee issues (performance management, training needs, procurement needs etc.)
  • HR practioners in the Market for benchmarking on best practices.
  • HR Consultants for consultancy and training services
  • Other HR bodies like the HR Association of Kenya for professional growth.


  • Degree-level education preferably in Human Resource Management.
  • Postgraduate Diploma in HR would be of added advantage.
  • At Least 3 years of generalist Human Resources Experience.
  • HR professional membership is desired
  • Consultancy industry and business awareness
  • Excellent planning & Organisation skills.
  • Knowledge of payroll management, basic accounting  and proficiency in Excel is desired
  • Excellent interpersonal skills.
  • Tact, swiftness and attention to detail are a MUST
  • Knowledge of statutory financial compliance i.e. with KRA, NSSF, NHIF and Withholding Tax is must.
  • Excellent problem solving and decision making skills
  • Expert knowledge of the Kenya labour laws and familiarity with International Labour laws

Submit Your Application

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Interested and qualified? Go to Q-Sourcing Servtec Group on www.qsourcing.com to apply