Personal Assistance at MNC Consulting Group Limited – May 2024

Personal Assistance

  • Our client in the beauty industry is seeking to recruit a personal assistant who can also stand in as a manager when the director is not around. A person who is confident, eloquent, presentable, attention to detail, good organizational skills and proactive

Job requirements

  • Certification in secretarial work, office administration, or related training.
  • 3 years of experience as a personal assistant or supervisor would be advantageous.
  • Eloquent and confident personality.
  • Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
  • Advanced typing, note-taking, recordkeeping, and organizational skills.
  • Ability to manage internal and external correspondence.
  • Working knowledge of all office machines.
  • Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.
  • Excellent written and verbal communication skills.
  • Ability to stand in when the director is not available.
  • Exceptional interpersonal skills.

Key roles and responsibilities

  • Act as the point of contact between the manager and internal/external clients.
  • Develop and implement strategies to enhance customer satisfaction and loyalty across all the company branches.
  • Monitor customer feedback and implement necessary improvements to ensure a consistently high level of service.
  • Train and mentor staff to deliver personalized and professional service to clients.
  • Monitor and control expenses to maximize profitability while maintaining service quality.
  • Address customer complaints and resolve issues in a timely and effective manner.
  • Conduct regular inspections to maintain cleanliness, safety, and hygiene standards.
  • Monitor inventory levels and equipment maintenance to ensure uninterrupted service delivery.
  • Keenly focus on strengthening brand reputation and publicity in the market.
  • Oversee the day to day operations.
  • Screen and direct phone calls and distribute correspondence.
  • Handle requests and queries appropriately.
  • Manage diary and schedule meetings and appointments.
  • Accompany the director to meetings and prepare minutes.
  • Make travel arrangements.
  • Take dictation and minutes.
  • Produce reports, presentations and briefs.

Submit Your Application

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Interested and qualified? Go to MNC Consulting Group Limited on to apply