Operations/ Business Delivery Manager (Training Institute) at Summit Recruitment and Search – May 2024

Operations/ Business Delivery Manager (Training Institute)

Key Responsibilities

  • Demonstrate strong self-leadership by effectively planning and executing responsibilities.
  • Develop and lead high-performance teams focused on mutual success.
  • Establish challenging performance objectives with the CEO and provide regular, honest feedback to direct reports.
  • Model effective operational practices for high levels of excellence.
  • Ensure compliance with policies and procedures, updating them as needed.
  • Review training costs for efficiency and value.
  • Continuously assess new revenue opportunities within the department.
  • Support resource planning and utilization management.
  • Proactively plan for current and future projects, including personnel, materials, and facilities.
  • Ensure optimal learning experiences through timely preparation, briefing of staff, and client-specific venue arrangements.
  • Review and enhance the graduation process.
  • Measure and communicate the return on training investment for all projects.
  • Maximize resource utilization for All-Access Pass clients through intentional engagement with Delivery Consultants and regular monitoring.
  • Collaborate with Implementation Strategist to increase client utilization rates.
  • Provide informative presentations for Quarterly and Annual Business Review meetings.
  • Ensure compliance with Service Level Agreements with all relevant parties.


  • Relevant Bachelor’s degree, masters will be highly considered.
  • Must have a minimum of 5 years’ experience in an operations management or business delivery role preferably for a training and learning facility or renown corporate.
  • Must have experience working with systems in a busy environment.
  • Demonstrated capability of inspiring business performance.
  • Passionate about achieving business and personal performance.
  • Must have exceptional problem-solving skills, along with strong verbal and written communication abilities, and high emotional intelligence.
  • Possesses analytical prowess to evaluate data and recommend enhancements for business/ clients’ success.

Deadline for applications: 17/05/2024

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