IT & Infrastructure Department at Kenya Trade Network Agency (KenTrade) – May 2024

T & Infrastructure Department 

Duties and Responsibilities

  • Responding to ICT helpdesk and user support queries via chat, email, or phone
  • Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
  • Training other staff members on troubleshooting and diagnosing ICT related problems.
  • Writing, editing, and revising training manuals for new and updated software and hardware.
  • Providing ICT-related technical assistance for questions and problems.
  • Resolving problems with ICT related networks, telephony, and other computer systems
  • Diagnosing ICT hardware and software system errors and other issues
  • Following up with staff to ensure full resolution of issues.
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
  • Running reports to analyse common complaints and problems.
  • Installing or changing user computer software to fix issues.
  • Accessing hardware or software for staff to make changes and fix problems.
  • Any other duty commensurate with the role and responsibilities for the attachment position in the ITI Department.

Academic/Professional Requirement

  • Should be a Kenyan Citizen aged between 20 and 35 years.
  • Should be available full time for the duration of the program (3 months);
  • Should be a continuing student in ICT, Computer Science or Computer Engineering, from a recognized institution with relevant transcripts/result slips/letter from the training institution.
  • Should have excellent computer skills and the ability to troubleshoot and diagnose PC, LAN, Printer, and IT Hardware problems.
  • Should be familiar with both PC and Mac Hardware and Software.
  • Should have education experience with LAN Network Repairs and Analysis.
  • Should possess good customer service skills.
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
  • Writing and Editing Skills to aid in writing and updating manuals.
  • Education experience in Computer Repairs and how to Troubleshoot Problems Specific Knowledge of other required Computer Systems for different work environments.

Submit Your Application

Interested and eligible candidates should submit their applications through the link below:
Please Note:

  • The deadline for application is Tuesday 14th May 2024.
  • The Agency does not extend the Attachment program.
  • The Agency does not charge any fee for this process.
  • If selected candidates will be required to submit proof of a valid Personal Accident Insurance Cover

KenTrade is an Equal Opportunity Employer and values diversity therefore women and persons with disability (PWD) are strongly encouraged to apply.
Any form of canvassing shall lead to automatic disqualification and ONLY selected candidates will be contacted.

Interested and qualified? Go to Kenya Trade Network Agency (KenTrade) on to apply

Go to our Homepage To Get Relevant Information.