Employment opportunities at Standard Bank Group – May 2024

Relationship Manager – Private Banking

Job Description

  • To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Experience Required
Main Market Clients
Personal and Private Banking
5-7 years

  • Experience in developing and executing campaign solutions and experience in the use of analytical skills when detecting patterns, brainstorming, observing, interpreting data, and making decisions based on the multiple factors and options available.

Additional Information

Behavioral Competencies:

  • Challenging Ideas
  • Convincing People
  • Developing Expertise
  • Developing Strategies
  • Directing People

Technical Competencies:

  • Competitor Analysis
  • Conducting Research
  • Data Analysis
  • Developing Marketing Insights
  • Financial Acumen

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Head, Client Experience

Job Description

  • To lead bank-wide Client Experience (CX) strategy and scorecard formulation and enable the execution of a consistent pro-active approach to client experience for Personal & Private Banking (PPB) , other Business units. To set and embed the Client Experience minimum standards and frameworks whilst supporting the transition to a platform business. To identify sustainable resolution to client and staff friction points to shift overall client experience through actionable insights and analysis.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Experience Required
Client Coverage
Personal and Private Banking
8-10 years

  • Experience in managing complex service environments. Significant experience in all facets of the banking service environment and associated products, processes and systems. Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment

Additional Information

Behavioral Competencies:

  • Articulating Information
  • Developing Strategies
  • Directing People
  • Inviting Feedback
  • Resolving Conflict

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