Employment opportunities at Flexi-Personnel – May 2024

Parts Associate – Automotive

JOB PURPOSE

  • The Parts Associate will play a vital role in driving new business generation, seeking new clients, markets, and business opportunities, with a primary focus on aggressively acquiring and outsourcing vehicle spare parts merchants and inventory onto the online marketplace across all car model parts and all geographies to meet the demands of the growing customer base. This client-facing role requires a deep understanding of the automotive market, exceptional communication skills, and a proactive approach to business development.

DUTIES AND RESPONSIBILITIES

Aggressive Acquisition and Aggregation:

  • Drive the aggressive acquisition and aggregation of a diversified spare parts merchant base on the SparePap platform.
  • Map out spare parts merchants across different brands, car makes, part types (used, brand new, refurbished, etc.), and merchant tiers.

Platform Liquidity:

  • Ensure the platform remains liquid in terms of the availability of spare parts for the mass market.
  • Maintain a good relationship with merchants and provide support to enable them to sell online.

Cataloging and Pricing:

  • Ensure enlisted spare parts are accurately cataloged, priced, and updated regularly.
  • Ensure that SparePap maintains highly competitive prices, aligning with or surpassing market rates, through ongoing engagement with an extensive network of merchants and skillful negotiation for favorable pricing.

Outsourcing:

  • Aggressively and efficiently outsource spare parts from different merchants, negotiating for the best prices.
  • Manage client expectations during the outsourcing process, ensuring clear communication and alignment on delivery timelines, quality, and pricing.
  • Collaborate effectively with the customer service and telesales team to facilitate seamless order fulfillment and address any customer queries or concerns promptly.
  • Coordinate the outsourcing process efficiently by collecting and organizing data required for outsourcing different categories of spare parts, including but not limited to brand new, used, and various types of parts.
  • Ensure compliance with company policies and standards in the outsourcing process, maintaining high-quality standards for all sourced spare parts.
  • Provide regular updates to the customer service and telesales teams regarding the status of outsourced parts, expected delivery times, and any potential issues that may impact customer satisfaction.
  • Implement best practices in outsourcing procedures to optimize efficiency and minimize lead times.
  • Collaborate with merchants to secure accurate product information, including specifications, compatibility, and condition, to enhance the online catalog and customer experience.
  • Continuously evaluate and enhance the outsourcing strategy to improve cost-effectiveness and increase the diversity of spare parts available on the SparePap platform.

Merchant Management:

  • Oversee regular updates of merchant inventories on SparePap.
  • Collaborate with merchants to maintain a comprehensive database of vehicle spare parts.
  • Implement regular pricing updates, reflecting market dynamics.
  • Monitor adherence to operational procedures by merchants for timely order dispatch.
  • Collaborate with logistics for streamlined and timely operations in order fulfillment.
  • Develop and implement effective processes for swift resolution of product returns while collaborating with merchants to minimize returns through quality control measures.
  • Liaise with Parts Manager and finance for timely payments to merchants.
  • Negotiate and advocate for better credit limits balancing the needs of SparePap and interests of merchants.
  • Foster strong relationships with merchants serving as the primary point of contact for addressing queries and escalating issues.
  • Actively seek feedback to enhance the merchant experience on SparePap.

Communication and Coordination:

  • Communicate effectively with managers, customer service, and telesales colleagues on vehicle after-sales management processes, car makes, parts, and their origins.
  • Coordinate with the customer service and telesales team to ensure efficient and effective order fulfillment in the outsourcing process, ensuring quick turnaround times.

Market Understanding:

  • Understand the local market in the assigned region with a focus on business drivers and issues that impact sales performance.
  • Analyze market trends for competitive pricing strategies.
  • Identify business improvement opportunities and make recommendations to the direct supervisor.

Reporting and Documentation:

  • Provide timely weekly activities, reconciliations, status reports, and learnings to the company.
  • Maintain daily visibility on actions and results.

Capacity Building:

  • Undergo rigorous capacity building to refresh knowledge on car parts andtechnologies available for different car models
  • Position SparePap as the preferred marketplace for car parts through continuous learning and expertise enhancement.

KEY PERFORMANCE INDICATORS

Sourcing Efficiency & Part Availability:

  • Ensure that 95% of requested parts are successfully sourced from suppliers within 1 hour.
  • Maintain a part availability rate of 95% or higher for top-selling parts.
  • Minimize instances of out-of-stock situations for high-demand parts to less than 5% of total orders.
  • Ensure that 95% of enquiries on parts availability and prices are fulfilled within 2 hours
  • Aim for an average response time of less than 30 minutes for enquiries.

Competitive Pricing:

  • Keep the average pricing of parts competitive compared to market standards, ensuring prices are within 5% of competitors.
  • Monitor pricing fluctuations weekly and adjust prices accordingly to maintain competitiveness.

Return Rate:

  • Keep the return rate of parts sold through the platform below 2%.
  • Reduce the return rate by 20% compared to the previous period by addressing quality and description issues.

Supplier Performance:

  • Maintain a supplier performance rating of 90% or higher based on factors like reliability, quality, and pricing.
  • Monitor supplier delivery times and ensure at least 90% of deliveries are received on schedule.

Inventory Management:

  • Ensure inventory levels are optimized to meet demand

Accuracy and Reliability of Reports:

  • Ensure that 95% of reports generated are error-free.
  • Achieve a report generation timeliness rate of 100%, meeting all set deadlines.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

  • Bachelor’s degree in marketing, sales, or a business-related.
  • Knowledge of Mechanical Trade is an advantage.
  • Previous maintenance experience within heavy industry, especially transportation.
  • Excellent geographical knowledge for merchant mapping and logistics.
  • Excellent listening, negotiation, and presentation skills.
  • Proactive with strong client management abilities.
  • High Emotional Intelligence and enthusiasm to motivate a team.
  • Strong written and verbal communication skills.
  • Time Management and Analytical skills.
  • Decision-Making Skills with Integrity and Commercial Awareness.

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Business Development Executive – Automotive Parts

JOB PURPOSE

  • The Business Development Executive – Automotive Parts will be responsible for identifying, generating leads and acquiring B2B clients on all Sparepap services with a key focus on parts sales and yield revenue in return. This role demands a proactive and results-driven professional who is passionate about business development, revenue generation, and building strong client relationships.
  • They will have direct contact with the external clients and ensure the Go To Market strategy is competitive and must drive sales. Working closely with the Head of Sales and Partnerships, the incumbent must use their strong business acumen, research skills, and financial management expertise to achieve revenue targets. This position requires an individual with exceptional communication and networking skills, as well as a deep commitment to drive and close business opportunities to deliver results.

DUTIES AND RESPONSIBILITIES

Business Prospecting and Partnership

  • Implementation of Go To Market strategy for respective services with a key focus on B2B parts sales so as to drive sales of the Company.
  • Research, prospect, and qualify leads before engaging in a business proposal.
  • Prepare and execute persuasive approaches and comprehensive pitches to convince potential clients to do business with the Company, including cold calling when appropriate.
  • Audit market trends and competitors to help create the Company’s unique selling propositions and differentiators.
  • Conduct continuous SparePap profile campaigns to enhance brand visibility, credibility and loyalty.
  • Owning the sales lifecycle from prospecting to implementation

Revenue Generation

  • Management of client requests through direct sales or indirect sales from referrals
  • Contribute to achievement of revenue, profitability and sales targets.
  • Identify and revive dormant accounts.
  • Facilitate customer onboarding on Sparepap platform.
  • Participating in the client sign-up processes for sales purposes, addressing customer inquiries and sourcing clientele.

Customer relationship management

  • Launch and drive customer testimonial and survey reviews of the company’s products and services.
  • Develop and execute joint business plans (JBPs) with business partners.
  • Negotiate and sign off operating standards with partners to foster mutual productivity through right execution daily (RED).
  • Conduct partner staff training to improve productivity.
  • Establish effective partnerships internally and externally to drive business growth and position SparePap in the market.
  • Understand client needs and offer solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).
  • Creating and maintaining a list/database of prospective clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information.
  • Ensure excellent client management and service through regular and timely client follow up with both existing and potential clients to ensure lead conversion.
  • Provide trustworthy feedback and excellent after-sales support through managing the clients’ needs and expectations.
  • Identify and report on business opportunities in target markets.
  • Representing the business at trade fairs and networking events.
  • Maximize new business development opportunities and closely monitor the customer base.

Market Reporting

  • Prepare reports and make presentations to customers and senior management as assigned.
  • Develop and execute account plans, JBPs and operating standards for partners.

KEY PERFORMANCE INDICATORS

  • Number of new clients brought on board.
  • Number of potential leads generated.
  • Number of leads compared to number of opportunities in the pipeline with actual revenue generation.
  • Percentage of new revenue generated for the company in a month
  • Grow percentage of reported orders on the platform on a month-to-month.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

  • 3+ years of experience in fast paced environment in a business development position with a focus on B2B is preferred.
  • Bachelor’s degree in a Business-related course.
  • Strong understanding of business fundamentals, channel development, sales approaches and competitive environment.
  • Aptitude for learning business development, planning and customer relationships.
  • Excellent presentation and demonstration skills in front of groups of all sizes and levels and a successful track record of sales.
  • Willingness to develop others potential within teams.
  • Demonstrated leadership skills for goal achievement.
  • Excellent listening, negotiation and presentation skills
  • Proactive.
  • Strong customer care skills for managing experiences for both internal and external clients.
  • Excellent written and verbal communication skills.
  • High Emotional Intelligence.
  • Time Management.
  • Analytical and reporting skills.
  • Decision-Making Skills.
  • Demonstrate high levels of integrity.
  • Commercial Awareness

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