Customer Experience Officer (French Speaking) at Dorbe-Leit Solutions Limited – May 2024

Customer Experience Officer (French Speaking)

Job Description

Customer Experience Officers are required to:

  • Have a direct day to day interaction with customers
  • Proactively call customers to check satisfaction level.  Monitor issues raised from the proactive calls and ensure the issues are closed.
  • Work with internal partners to obtain answers/solutions to clients’ queries
  • Act as the advocate and impetus for process improvements within the bank.
  • Engage business partners in a team effort to focus on issues and opportunities that further differentiate the bank as an excellent service provider in the view of our clients
  • Participate in customer feedback, root cause analysis of issues and identification of process improvement opportunities
  • Manage a portfolio of client relationships and ensures clients are satisfied with and trained on the bank products and services
  • Channel customer feedback to unit heads and relationship managers as well as identify sensitive customer issues and escalate the same in line with the escalation process.
  • Identify cross sale opportunities for customers and implement the sales as well as position our products to customers.

Qualifications

Successful candidates should have/be;

  • Excellent communication skills: verbal and written (experience in business/financial environment)
  • Fluent in French; verbal and written (must requirement)
  • Client focused – (Meet and exceed expectations)
  • 1st Class Honours, 2nd Class Upper Degree or GPA of 3.4 and above

Submit Your Application

Go to our Homepage To Get Relevant Information.

Interested and qualified? Go to Dorbe-Leit Solutions Limited on jobs.smartrecruiters.com to apply