Current Opportunities at SunCulture Kenya Ltd – March 2024

Sales Team Lead – Matunda

About Role

  • As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.

Responsibilities
Recruitment and training.

  • Source, identify and recruit astute and goal-oriented sales agents who will be willing and capable of selling SunCulture products
  • Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

  • Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
  • Track Lead generation and selling processes of the sales agents
  • Coordinate aftersales customer service to ensure brand strength

Sales

  • Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
  • Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
  • Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

  • Proven experience in a sales role in the energy sector
  • Proven track record of successfully meeting sales quota
  • Strong leadership abilities and outstanding interpersonal skills.
  • Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
  • Ability to work under deadline pressure and meet targets.
  • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
  • Independent thinker with proactive decision-making capabilities
  • Comfortable with ambiguity and experience working in a dynamic environment
  • Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
  • Be organized and be an expert in time management- both at personal and team levels
  • A diploma or degree is an added advantage.

Field Engineer – Molo

About the role:

  • Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Key Responsibilities:

Project Management  

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
  • Contacting clients to set preferred dates and installing the products within the set timelines.
  • Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.
  • Carrying out technical surveys and submitting the reports) to the engineering team leads
  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
  • Mentoring and in-field training of new engineers
  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
  • Advise and provide recommendations to clients on products  that would work best for them during technical surveys
  • Do a minimum of 2 installations in a day.
  • Achieve a mean Turn Around Time of under 2 days for jobs done
  • Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

  • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
  • 2+ years of experience with solar grid pump systems and  irrigation systems  management
  • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
  • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
  • An independent thinker who is able to thrive in a fast-paced dynamic environment.
  • In-depth knowledge of the industry and current trends adaptable for  SunCulture
  • Be organized and be an expert in  time management
  • An agile trainer capable of training and being trained and be very resilient and flexible
  • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
  • Able to work in a dynamic environment with immense pressure and meet deadlines
  • Comfortable with ambiguity and able to plan, be organized, and meet deadlines
  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Field Engineer – Taveta

About the role:

  • Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Key Responsibilities:

Project Management  

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
  • Contacting clients to set preferred dates and installing the products within the set timelines.
  • Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.
  • Carrying out technical surveys and submitting the reports) to the engineering team leads
  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
  • Mentoring and in-field training of new engineers
  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
  • Advise and provide recommendations to clients on products  that would work best for them during technical surveys
  • Do a minimum of 2 installations in a day.
  • Achieve a mean Turn Around Time of under 2 days for jobs done
  • Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

  • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
  • 2+ years of experience with solar grid pump systems and  irrigation systems  management
  • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
  • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
  • An independent thinker who is able to thrive in a fast-paced dynamic environment.
  • In-depth knowledge of the industry and current trends adaptable for  SunCulture
  • Be organized and be an expert in  time management
  • An agile trainer capable of training and being trained and be very resilient and flexible
  • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
  • Able to work in a dynamic environment with immense pressure and meet deadlines
  • Comfortable with ambiguity and able to plan, be organized, and meet deadlines
  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Field Engineer – Matuu

About the role:

  • Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Key Responsibilities:

Project Management  

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
  • Contacting clients to set preferred dates and installing the products within the set timelines.
  • Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.
  • Carrying out technical surveys and submitting the reports) to the engineering team leads
  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
  • Mentoring and in-field training of new engineers
  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
  • Advise and provide recommendations to clients on products  that would work best for them during technical surveys
  • Do a minimum of 2 installations in a day.
  • Achieve a mean Turn Around Time of under 2 days for jobs done
  • Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

  • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
  • 2+ years of experience with solar grid pump systems and  irrigation systems  management
  • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
  • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
  • An independent thinker who is able to thrive in a fast-paced dynamic environment.
  • In-depth knowledge of the industry and current trends adaptable for  SunCulture
  • Be organized and be an expert in  time management
  • An agile trainer capable of training and being trained and be very resilient and flexible
  • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
  • Able to work in a dynamic environment with immense pressure and meet deadlines
  • Comfortable with ambiguity and able to plan, be organized, and meet deadlines
  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Field Engineer – Eldoret

About the role:

  • Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Key Responsibilities:

Project Management  

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
  • Contacting clients to set preferred dates and installing the products within the set timelines.
  • Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.
  • Carrying out technical surveys and submitting the reports) to the engineering team leads
  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
  • Mentoring and in-field training of new engineers
  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
  • Advise and provide recommendations to clients on products  that would work best for them during technical surveys
  • Do a minimum of 2 installations in a day.
  • Achieve a mean Turn Around Time of under 2 days for jobs done
  • Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

  • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
  • 2+ years of experience with solar grid pump systems and  irrigation systems  management
  • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
  • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
  • An independent thinker who is able to thrive in a fast-paced dynamic environment.
  • In-depth knowledge of the industry and current trends adaptable for  SunCulture
  • Be organized and be an expert in  time management
  • An agile trainer capable of training and being trained and be very resilient and flexible
  • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
  • Able to work in a dynamic environment with immense pressure and meet deadlines
  • Comfortable with ambiguity and able to plan, be organized, and meet deadlines
  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Field Engineer – Busia

About the role:

  • Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.

Key Responsibilities:

Project Management  

  • Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
  • Contacting clients to set preferred dates and installing the products within the set timelines.
  • Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

  • Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
  • Communicate and mitigate any risk factors that are encountered in the field by various engineers.
  • Carrying out technical surveys and submitting the reports) to the engineering team leads
  • Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
  • Mentoring and in-field training of new engineers
  • Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
  • Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
  • Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
  • Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
  • Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
  • Advise and provide recommendations to clients on products  that would work best for them during technical surveys
  • Do a minimum of 2 installations in a day.
  • Achieve a mean Turn Around Time of under 2 days for jobs done
  • Achieve a mean app adherence of 100% of all the jobs done

Does this sound like you?

  • Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
  • 2+ years of experience with solar grid pump systems and  irrigation systems  management
  • Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
  • Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
  • An independent thinker who is able to thrive in a fast-paced dynamic environment.
  • In-depth knowledge of the industry and current trends adaptable for  SunCulture
  • Be organized and be an expert in  time management
  • An agile trainer capable of training and being trained and be very resilient and flexible
  • Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
  • Able to work in a dynamic environment with immense pressure and meet deadlines
  • Comfortable with ambiguity and able to plan, be organized, and meet deadlines
  • Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude

Customer Retention Representative

About the role:

  • As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business.

Key Responsibilities:

  • Conduct outbound calls to assess customer satisfaction and address concerns.
  • Establish and maintain positive customer relationships by actively listening to customer needs
  • Inform customers about new products, features, and promotions.
  • Investigate and resolve customer complaints efficiently.
  • Collaborate with departments to ensure prompt resolution of customer concerns.
  • Document all customer interactions and resolutions accurately in the CRM system.
  • Implement retention strategies to reduce churn and enhance loyalty.
  • Proactively identify at-risk customers and provide personalized solutions.
  • Stay updated on product knowledge and provide relevant training to customers.
  • Gather customer feedback to identify areas for improvement.
  • Share insights with relevant teams to enhance products and services.
  • Meet and exceed monthly retention targets and KPIs.
  • Provide regular reports on customer interactions, feedback, and retention outcomes.

Qualifications:

  • Minimum of a Diploma or any other relevant education
  • Demonstrated proficiency in outbound customer retention, customer service or sales
  • Exceptional verbal and written communication skills
  • Strong problem-solving capabilities and adeptness in conflict resolution.
  • Ability to work both independently and collaboratively within a team to achieve common goals.
  • Proficient utilization of CRM software and relevant tools
  • Exhibits adaptability and thrives in dynamic, fast-paced environments

Submit Your Application