Current Opportunities at Pezesha – March 2024

QA and Support Engineer

  • We are seeking a highly skilled QA Developer and support engineer at Pezesha. As a full-time candidate in this role, you will play a crucial role in ensuring the quality and reliability of our fintech products while also providing comprehensive technical support to both internal and external stakeholders. This position requires a blend of technical expertise, problem solving skills and a customer-centric mindset.

Responsibilities:

Quality Assurance

  • Develop and execute comprehensive test plans and test cases to ensure the quality and reliability of Pezesha’s products.
  • Conduct both manual and automated tests to identify bugs and any areas of improvement.
  • Collaborate closely with the development team to communicate identified bugs and issues and also ensure that they are resolved in a timely manner.
  • Continuously refine and automate the QA process to enhance efficiency.

Technical Support

  • Serve as the primary point of contact for both internal and external teams seeking technical assistance and support.
  • Investigate, troubleshoot and resolve technical issues reported in a timely manner.
  • Provide clear and concise instructions to users for problem resolution or escalation to the appropriate team member for resolution.
  • Document support processes, procedures and troubleshooting steps to facilitate knowledge transfer within the team and also ensure a structured support system.

Cross-functional Collaboration

  • Collaborate with Product managers, developers and other stakeholders to ensure a seamless integration of the best QA processes into the software development life cycle.
  • Work closely with customer facing teams to identify user feedback and incorporate user insights into product enhancement efforts.
  • Act as a bridge between technical and non-technical teams, facilitating clear communication and understanding of technical issues and solutions.

Continuous improvement

  • Stay up to date with latest industry trends, best practices and emerging technologies in QA and technical support.
  • Proactively identify opportunities for improvement, automation and optimization of QA and support processes.
  • Contribute to a culture of continuous learning and improvement within the support and QA teams.

Qualifications:

  • Bachelor’s degree in Computer Science or a related field.
  • Proven experience in software quality assurance, testing methodologies and test automation tools.
  • Strong proficiency in programming languages such as Java, PHP, Javascript or Python.
  • Experience in software development life cycle (SDLC) processes and agile methodologies.
  • Excellent problem solving skills and attention to detail.
  • Strong analytical skills and the ability to assess complex technical issues, identify root causes, and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders at all levels of the organization.
  • Proactive mindset with a commitment to continuous learning and professional development in the field of QA and support.
  • Added advantage: Human centred design and Design Thinking

Short-Term Consultant – Technical Cyber Risk and Security

  • We are seeking a highly skilled, technical and experienced Short-Term Consultant specializing in Information Technology Cyber Risk and Security. As a consultant in this role, you will play a critical part in safeguarding our digital assets, ensuring compliance with relevant regulations, and enhancing the overall security of our organization. This is a short-term position with a specific focus on addressing immediate cybersecurity needs and providing recommendations for long-term security strategies.

Responsibilities

  • Conduct a comprehensive assessment of our current cyber risk mitigation framework, including identifying potential risks, vulnerabilities and threats specific to our operations, data, architecture design, APIs and systems.
  • Perform penetration tests
  • Collaborate with internal stakeholders to develop and implement effective cybersecurity policies, procedures, and protocols – ensuring it matches our business requirements and regulatory environment.
  • Perform audit and vulnerability assessments of our IT infrastructure, data warehouse, systems, and applications to proactively identify and mitigate security risks.
  • Provide expert guidance and recommendations on the selection, deployment, and configuration of cybersecurity technologies, such as firewalls, intrusion detection systems, and endpoint protection solutions.
  • Deliver training and awareness programs to educate our employees on cybersecurity best practices and promote a culture of security consciousness throughout the organization.
  • Advise senior management on cybersecurity-related matters, offering strategic insights and actionable recommendations to enhance our overall cyber resilience.
  • Develop documentation of cybersecurity policies, procedures, incident response plans, and other relevant documentation, ensuring compliance with applicable regulatory requirements.
  • Come up with a monitoring and evaluation matrix and process we will use for internal security audit as an ongoing concern
  • Security Monitoring and threat intelligence – implement security monitoring tools and processes to detect and respond to suspicious activities and threats in real-time.
  • Develop and implement data access controls and encryption mechanisms to safeguard sensitive information stored in databases and data warehouses.
  • Monitor data usage and access patterns to detect and respond to unauthorized or suspicious activities that may indicate data breaches or security incidents.
  • Provide expert guidance and recommendations on data protection technologies and solutions, such as data loss prevention (DLP), encryption, and tokenization.
  • Develop and maintain documentation of data governance policies, procedures, and data flow diagrams, ensuring alignment with regulatory requirements and industry best practices.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Security, or a related field; advanced certifications (e.g., CISSP, CISM, CEH) preferred.
  • Experience with Google Cloud Platform (or similar), database management and database security frameworks.
  • Hands-on experience with data protection technologies and solutions, such as data encryption, DLP, and data masking.
  • Proven track record of at least 5 years in a cybersecurity role, with specific experience in the fintech industry and familiarity with the regulatory environment in East Africa.
  • In-depth knowledge of cybersecurity principles, frameworks, and best practices, including ISO 27001, NIST Cybersecurity Framework, and GDPR.
  • Hands-on experience with cybersecurity tools and technologies, such as SIEM, DLP, IDS/IPS, and vulnerability management systems.
  • Strong analytical skills and the ability to assess complex technical issues, identify root causes, and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders at all levels of the organization.
  • Proactive mindset with a commitment to continuous learning and professional development in the field of cybersecurity.

Submit Your Application

How to Apply: Please send your CVs and cover letter to [email protected]. Kindly indicate the title of the job on the subject header of the email (REF 24/ QA and support engineer)

How to Apply: Please send your CVs and cover letter to [email protected]. Kindly indicate the title of the job on the subject header of the email (REF 24/Short-Term Consultant – Cyber Risk and Security ), you will be required to enclose your portfolio and undertake a technical security test.

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