Central – Business Product Head for Ops at Jumia – May 2024

Central – Business Product Head for Ops

What you will be doing

  • You will assist in developing the product vision, strategy, and roadmap for building the product suite of Jumia  in concert with cross-functional peers, in order to improve both customers & vendors’ experience.
  • You will support in developing the product vision, strategy, and roadmap to extend our current Sprinklr  product to support our Jumia Customer and Vendor Experience tools.
  • You’ll become an authority on your product area and identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data, and competitive analysis.
  • As part of the Central Operations team, You’ll work with Vendor and Customer Experience teams, as well as Vendor and Customer Service teams to understand the current use of existing products,  define and prioritize the  requested improvements.
  • You’ll own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.

Main Responsibilities:

  • Own the Operations Products strategy & roadmap, ensuring the most impactful improvements are prioritized in order to improve both customers & vendors’ experience on Jumia.
  •  Be in constant contact with Products & Tech teams to ensure improvement requests are clearly scoped and moving forward as per the timeline agreed upon Backlog management, iteration planning, and elaboration of the user stories
  • Assist in leading the planning product release plans and set expectation for delivery of new functionalities
  • Be the main point of contact on Jumia side in our partnership with Sprinklr, coordinating both bug fixes and enhancement releases


  • 3-5 years experience working as a Product Owner in a technology environment would be a preference
  • CRM  experience (Sprinklr, SalesForce, etc.) would be highly appreciated
  • Solid Agile experience
  • Understanding of technology, language and applications
  • Proven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them
  • Ability to communicate clearly and concisely across technology and the business teams
  • Experience supporting/rolling out initiatives to commercial teams
  • Experience with demand generation, account/territory

Expected personal skills :

  • Action oriented and results oriented
  • Strong analytical skill
  • Strong interpersonal skills
  • Fast learner
  • Well organized
  • Resistant to stress
  • Very independent with a strong ability to go further than the expectations

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders

Submit Your Application

Go to our Homepage To Get Relevant Information.

Interested and qualified? Go to Jumia on boards.eu.greenhouse.io to apply