Careers at Mount Kenya University (MKU) – March 2024

Graduate Assistant School of Pharmacy

Qualification

Education, Skills and Experience

Must have:

  • This grade shall be used to facilitate identification of outstanding graduates to be trained for academic positions.
  • Bachelor’s degree holders in the relevant field with at least an Upper Second Class honors and be registered/registerable for a relevant Master’s degree programme.;
  • At least 24 publication points of which 16 should be from refereed scholarly journals
  • Be registered by the relevant Professional Body (where applicable)

Key responsibilities also include

Duties and responsibilities:

  • Adherence to the teaching requirements as per the curriculum.
  • Administration of Continuous Assessments Tests.
  • Examination Setting, Administration & Marking

Requirements

Candidates who meet the requirments should apply through the recruitment portal, and indicate their salary expectations in their attached cover letter

Customer Service Assistants – 2 Positions

Qualification

Education and Experience

 Must have:

  • Bachelor’s degree Communication/Marketing/Public relations or in any other related area of specialization
  • One (1) year experience in a customer support role
  • Must be Computer Literate.;

OR

  • Higher National Diploma in relevant area of specialization
  • 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
  • Previous experience in a customer support role
  • Must be Computer Literate.;

OR

  • Diploma in Public Relations/Marketing/Mass Communication or in any other relevant area of specialization.
  • 2 years’ experience in Grade 7 within MKU or at a similar position in a recognized academic institution.
  • Previous experience in a customer support role
  • Must be Computer Literate.;

Key responsibilities also include

Duties and responsibilities:

  • Managing large amounts of inbound calls in a timely manner
  • Following current procedures when transferring a call to another member of staff for specialist advice.
  • Ensuring that customers are advised of alternative communication methods.
  • Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives
  • Keep record of all calls received in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Dealing with all calls and enquiries received within the Campus in line with the University’s policies and procedures.
  • Liaising with colleagues in relevant offices so as to resolve inquiries appropriately.

Requirements

Skills

  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Submit Your Application

Use the link(s) below to apply on company website.

Go to our Homepage To Get Relevant Information.