Careers at Lwala Community Alliance (LCA) – March 2024

ICT Assistant

Job Summary

Lwala seeks the service of a highly motivated and technically skilled ICT Assistant who will be responsible for providing comprehensive support for the ICT infrastructure and network across all offices. The person will offer onsite and offsite support to the satellite offices. He/she will work with users to ensure smooth operation maximizing network functionality and troubleshooting any issues that may arise.

Duties and Responsibilities

  • Provide support to satellite offices in implementing corrective and preventive ICT solutions for day-to-day operations.
  •  Install, maintain, and troubleshoot all network equipment, including computers, peripherals, and accessories.
  • Conduct regular preventive maintenance on IT equipment to ensure optimal performance.
  • Provide proactive and reactive IT support to LCA end users, improving network functionality and resolving technical issues.
  • Collaborate with office management to maintain an accurate inventory of all IT assets and consumables.
  • Deliver effective training to LCA colleagues on the use of network and computer peripherals.
  • Assist in generating reports for the IT department to track performance and identify trends.
  • Safeguard the integrity of the network, database, and file storage infrastructure.
  • Manage user access and administer appropriate security measures.
  • Maintain reliable internal and external communication systems in satellite offices.
  • Actively monitor all IT equipment and infrastructure components, including computers, printers, routers, switches, internet cables, and wireless networks.
  • Assist with the procurement of hardware, software, and IT support services to optimize costs and performance.
  • Identify technology gaps within the organization and propose relevant solutions in consultation with the ICT team.
  • Work with various satellite offices to identify their technological needs and requirements, providing guidance and recommendations on ICT solutions to meet specific needs.
  • Any other task as may be assigned

Qualifications and Experience

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • Certification in Networking (e.g., Cisco Certified Network Associate – CCNA) is preferred.
  • Training in computer maintenance and repair is advantageous.
  • Minimum of 1-2 years of experience in a similar role, preferably in an organization with multiple locations.
  • Installing, maintaining, and troubleshooting network equipment, including computers, peripherals, and accessories.
  • Conducting preventive maintenance on IT equipment to ensure optimal performance.
  • Providing proactive and reactive IT support to end users, improving network functionality, and resolving technical issues.
  • Managing user access and administering appropriate security measures.
  • Delivering effective training to colleagues on the use of network and computer peripherals.
  • Generating reports for the IT department to track performance and identify trends.
  • Assisting with the procurement of hardware, software, and IT support services to optimize costs and performance.
  • Identifying technology gaps within the organization and proposing relevant solutions in consultation with the ICT team.
  • Strong understanding of networking principles and protocols
  • Proven ability to diagnose and troubleshoot hardware and software issues effectively.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to users in a clear and concise manner.
  • Ability to work independently and as part of a team, with a strong commitment to customer service.
  • Detail-oriented with a strong commitment to accuracy and quality in work.
  • Excellent problem-solving and analytical skills, with the ability to think critically and logically.
  • Proficient in using Microsoft Office Suite and other relevant software applications.
  • Familiarity with network monitoring and management tools preferred.
  • Ability to work in an office environment and provide support to satellite offices, including occasional travel.
  • Flexibility to work outside regular office hours as needed for system maintenance or emergencies.

Facility Maintenance Officer

Job Summary

Lwala seeks the service of a Facility Maintenance Officer who will maintain and oversee Lwala’s grounds, buildings and equipment to ensure that Lwala is a Clean and safe environment for the Lwala employees and clients.

Duties and Responsibilities

Facilities Maintenance Management:

  • Assess and manage routine and preventive maintenance tasks for facility infrastructure, including structural improvements, plumbing, and electrical systems.
  • Coordinate with external service providers for specialized maintenance works as needed.
  • Ensure compliance with safety regulations and standards.

Support for Program/Regional Teams:

  • Provide assistance and give support to program teams or regional teams in addressing maintenance-related requirements.
  • Collaborate with team members to prioritize maintenance tasks and allocate resources effectively.

Road Access Works:

  • Support and coordinate road maintenance and repair works to ensure safe and accessible roads within the facility premises
  • Conduct regular inspections of road conditions and identify areas for improvement.

Grounds Management:

  • Supervise and manage groundskeepers to maintain the overall cleanliness and aesthetics of the compound.
  • Ensure regular grounds maintenance, including grass cutting, plant care, fence repair, walkway maintenance, and watering of flowers and plants.

Waste Management:

  • Monitor and inspect the timely collection and proper disposal of garbage within the facilities.
  • Implement waste reduction and recycling initiatives where feasible.

Documentation and Reporting:

  • Maintain accurate records of maintenance activities, expenditures, and service providers.
  • Generate regular reports on maintenance work, costs, and facility status to management.’

Any other task as may be assigned

Qualifications and Experience

  • Bachelor’s degree or Higher Diploma in Civil Engineering, Construction Management, Facilities Management, or any other related field.
  • Certification in Construction Management or Facilities Management is preferred.
  • Knowledge of relevant safety regulations and standards.
  • Minimum of 3-5 years of experience in construction management, facilities management, or related field.
  • Experience in managing maintenance tasks for facility infrastructure.
  • Experience in coordinating road maintenance and repair works is advantageous.
  • Previous experience in waste management and grounds maintenance is desirable.
  • Proven experience in construction management or facilities management, with at least 3-5 years of relevant work experience.
  • Strong understanding of structural improvements, plumbing, and electrical systems.
  • Ability to assess and manage routine and preventive maintenance tasks effectively.
  • Experience in coordinating with external service providers for specialized maintenance works.
  • Knowledge of safety regulations and standards related to facilities management.
  • Excellent organizational and time management skills.
  • Strong interpersonal and communication skills to collaborate with internal teams and external service providers.
  • Ability to prioritize tasks and allocate resources effectively.
  • Proficiency in documentation and reporting of maintenance activities and expenditures.
  • Familiarity with waste management and recycling initiatives.
  • Ability to conduct regular inspections and identify areas for improvement.
  • Attention to detail and accuracy in maintaining records and generating reports.
  • Flexibility to occasionally travel to off-site locations for maintenance-related tasks.
  • Ability to adapt to changing priorities and work under pressure.
  • Strong problem-solving skills and ability to handle unexpected situations effectively.

Characteristics

  • Intellectual curiosity and vision – The individual should be energized by asking key questions and testing assumptions to drive meaningful research questions and promote highest-quality scientific inquiry for continuous learning
  • Commitment to impact – The individual should be passionate about Lwala’s mission and the population we serve, and relentless in pursuit of generating evidence and learning to understand our impact as we test our community-based innovations and scale with government and partners.
  • Communication skills – Strong written and verbal communications skills are essential, in particular, the ability to communicate complex thoughts and ideas simply and effectively and tailor communications to the audience.  Experience in scientific writing is a must.
  • Ability to create “structure out of nothing” – Strong ability to turn an idea or imagined outcome into a codified set of steps, actions and goals on paper.
  • Detail-oriented – Can process, record and react to details relating to effective implementation and produce written work which captures detailed scientific concepts succinctly.
  • Self-starter – The individual must be a highly motivated self-starter who can creatively ensure that the engagement between different teams (mainly Programs, Digital Systems, and Research & Learning) is cohesive, while ensuring that the main decisions are evidence-based.
  • Energy, motivation and stamina – The role can be demanding and, at times, subject to external pressures for timely completion. The candidate must be adaptive, creative, organized, and highly motivated.

Driver

Job Summary

Lwala is seeking for a reliable and experienced driver who will be responsible for safely transporting personnel, equipment and supplies to various locations as required. His/her primary focus will be ensuring the safety and comfort of passengers while adhering to all traffic laws and regulations.

Duties and Responsibilities

Vehicle and Motorcycle Management and Control

  • Ensure adherence to LCA policies and regulations regarding the maintenance and operation of the assigned vehicle/motorcycle.
  • Safely drive the vehicle/motorcycle for assigned errands and trips, maintaining professionalism and adherence to road safety standards.
  • Handle transported goods with care and deliver them to their destination safely.
  • Maintain security of the vehicle/motorcycle while stationed or during trips.
  • Timely pick up and drop off of clients and goods according to instructions.
  • Uphold order and discipline among passengers and ensure compliance with organizational rules.

Vehicle and Motorcycle Maintenance

  • Conduct daily checks to ensure the vehicle/motorcycle is in good running condition, including oil, water, battery, brakes, and tires.
  • Perform minor repairs and coordinate other necessary repairs.
  • Promptly report any mechanical defects to the Supervisor.
  • Arrange and ensure regular maintenance checks and servicing of the vehicle/motorcycle.
  • Keep the vehicle/motorcycle clean and tidy, both inside and out.
  • Maintain essential equipment, including a standard toolkit, spare tire, first aid kit, and fire extinguisher.
  • Report vehicle/motorcycle faults to the supervisor and coordinate necessary repairs.

Documentation and Record Keeping

  • Maintain accurate trip logs, documenting daily mileage, fuel consumption, oil changes, and other relevant information.
  • Keep up-to-date records of trip sheets, incident reports, accident reports, and vehicle/motorcycle condition reports.
  • Prepare reports as required by management.

Safety and Security

  • Ensure passenger safety during transportation and adhere to safety protocols.
  • Verify the presence of necessary statutory requirements and documents, including first aid kits, fire extinguishers, and inspection certificates.
  • Ensure the validity of vehicle/motorcycle insurance policies and initiate renewal processes in advance.
  • Educate passengers on safety regulations and guidelines.

General Responsibilities

  • Perform delivery services and other messenger duties as assigned.
  • Coordinate referrals and community outreach with the Clinician on duty.
  • Ensure the generator is fueled, serviced, and maintained in good condition.
  • Assist in clerical duties and inventory management as directed.
  • Uphold a positive corporate image to stakeholders and visitors.
  • Adhere to organizational policies, procedures, and systems.
  • Perform other duties assigned by the supervisor.

Qualifications and Experience

  • Minimum KCSE qualification
  • AA driving certification of competency preferred.
  • Clean and valid driving license Classes A2/B2/C1 new classification
  • Government Trade Test III in mechanics.
  • Training with the National Youth Service (an advantage).
  • Certificate of good conduct.
  • At least 5 years of relevant experience, preferably driving an institutional or company vehicle/motorcycle.
  • Ability to work and relate well with individuals from diverse backgrounds.
  • Proficient in English and Kiswahili communication.
  • Organizational skills and ability to follow instructions.
  • Knowledge of road transport rules and regulations.
  • Ability to undertake minor vehicle repairs.
  • Proficiency in reading and interpreting road signs in English.
  • Must be a born-again Christian and an active church member (letter of recommendation required)

Operations & Admin Assistant

Job Summary

Lwala seeks the service of an Operations& Admin assistant who will work closely with the Operations Manager to provide general office support for individuals and/ teams within the organization, supporting creations and enforcement of standard operating procedures guiding the operations.

Duties and Responsibilities

Visitor Support

  • Ensure a welcoming and professional environment for all visitors. Greet and assist visitors entering the office or guesthouse.
  • Provide information and guidance to visitors regarding office facilities, services, and amenities.

Payments for Services:

  • Maintain front desk and verify that orders are placed as necessary to ensure necessary supplies are available at all time
  • Process payments for outsourced services, including utility bills and other facility-related expenses.
  • Maintain accurate records of payments and expenditures.
  • Coordinate with the finance department to ensure timely payment of invoices.

Administrative Support:

  • Assist in general administrative tasks such as data entry, filing, and document management.
  • Handle incoming and outgoing correspondence, including emails and phone calls.
  • Assist in scheduling appointments and meetings as may be applicable.

Management of Office/Guesthouse Cleaner:

  • Supervise and manage the office and guesthouse cleaner.
  • Coordinate cleaning schedules and ensure cleanliness and hygiene standards are maintained.
  • Monitor office and cleaning supplies inventory and reorder supplies as necessary to ensure continuity of support services across all offices.

Riders and Messenger Management:

  • Supervise and manage the office messenger and pool of riders.
  • Handle support requests from staff, ensuring timely and efficient resolution of riders’ needs.
  • Assign tasks and responsibilities to the pool of riders based on staff requests and operational needs.

Utility Payments:

  • Ensure timely payment for outsourced services, including utility bills, to maintain uninterrupted facility services.
  • Coordinate with utility service providers to address any issues or discrepancies in billing.

Any other task(s) as may be assigned.

Qualifications and Experience 

  • Higher Diploma in Business Administration, Office Management, or related field. Degree in any related field is an added advantage.
  • Certification in Records Management or Administrative Management is preferred.
  • Training in people management and vendor payment processes is advantageous.
  • Minimum of 3-5 years of experience in administrative roles, preferably in an office management or operations support capacity.
  • Experience in records management, people management, and vendor payment processes is highly desirable.
  • Previous experience in supervising support staff and coordinating administrative tasks is advantageous.
  • Proven experience in administrative roles, with at least 3-5 years of relevant work experience.
  • Strong understanding of administrative processes, including records management and vendor payment procedures.
  • Excellent organizational and time management skills.
  • Ability to create and enforce standard operating procedures for office operations.
  • Proficiency in administrative tasks such as data entry, filing, and document management.
  • Strong interpersonal and communication skills to interact with visitors, staff, and service providers.
  • Ability to handle incoming and outgoing correspondence, including emails and phone calls, in a professional manner.
  • Experience in scheduling appointments and meetings and coordinating logistics.
  • Ability to supervise and manage support staff, including office cleaners, messengers, and riders.
  • Proficiency in managing office and cleaning supplies inventory and reordering supplies as necessary.
  • Familiarity with utility payment processes and coordination with service providers.
  • Strong problem-solving skills and ability to handle multiple tasks simultaneously.
  • Attention to detail and accuracy in maintaining records of payments and expenditures.
  • Ability to coordinate with the finance department for timely payment of invoices.
  • Flexibility to adapt to changing priorities and work under pressure.
  • Strong team player with the ability to collaborate effectively with colleagues and stakeholders.
  • Proficiency in computer skills, including MS Office suite and relevant software applications.

Security Guard

Overview

Lwala seeks the services of a dedicated and vigilant Security Guard to provide security at Lwala. The role entails securing premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points and permitting entry and exit.

Duties and Responsibilities

  • Keep watch of the entrance gate; patrol the assigned area and ensure the security of personnel, equipment and the entire compound is free from unauthorized persons.
  • Screen and permit authorized persons’ entry into the facility, while directing visitors to the appropriate office/personnel/place.
  • Ensure no intruders are in the compound, buildings, premises, and surrounding areas at all times.
  • Control patients and visitors to ensure compliance with rules and regulations, such as loitering, smoking, noise-making, or carrying forbidden materials, and apprehend or expel miscreants.
  • Liaise with law enforcement agencies, conduct investigations, and prepare incident reports as necessary ensuring compliance with relevant laws, regulations, and industry standards.
  • Provide training and support to security personnel, ensuring compliance with security policies and procedures.
  • Maintain a high level of security through vigilance, locking of doors, and safekeeping of keys; ensuring the facility is well locked up in the evening and open it in the morning
  • Record all security incidents and irregularities observed and report them immediately to supervisors, including fire hazards, leaking water pipes, and unlocked security doors.
  • Observe departing staff and other individuals to guard against theft of organization property.
  • Sound the alarm and call the police or fire department by telephone in case of fire or the presence of unauthorized persons.
  • Record data, such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use by supervisory staff.
  • Check official vehicle authorization and logs before allowing exit and re-entry to the facility.
  • Maintain a daily security diary detailing the movement of movable assets within the compound and outside.
  • Monitor CCTV cameras and other surveillance systems; Inspect security systems and ensure operational use, detecting any tampering.
  • Prepare security reports as prescribed.
  • Ensure the creation of a positive and lasting corporate image for donors, partners, stakeholders, and visitors who are attended to.
  • Adhere to the policies, procedures, structures, and systems of the organization.
  • Perform any other duties as may be assigned from time to time by management.

Qualifications and Experience

  • At least a KCSE certificate, Diploma preferred
  • Security related courses will be an added advantage.
  • Certificate of good conduct
  • At least 2 years performing same functions is desirable
  • Ability to work and relate well with people from diverse backgrounds and deal with people in a respectful manner.
  • Basic knowledge and ability to communicate well in both English and Kiswahili.
  • Well-organized individual who can coordinate tasks effectively and comply with given instructions.
  • Sufficient knowledge of office procedures and regulations.
  • Good interpersonal and team skills.
  • Honest, accountable, and has integrity.
  • Good knowledge of the physical area.

Submit Your Application

Use the link(s) below to apply on company website.

 

The application deadline is 26th March 2024

Go to our Homepage To Get Relevant Information.