Assistant General Manager – Resort at Rose Avenue Group – May 2024

Assistant General Manager – Resort

Job Description

A 3-Star Beach Resort Hotel in Bamburi, Mombasa County is looking for Assistant General Manager. He / She will be assisting the Hotel’s General Manager in all aspects of operations at the hotel, day-to-day staff management and guests, thereby responsible for managing the Hotel’s management team and overall hotel targets to deliver an excellent Guest experience.

Job Responsibilities

  • Ensuring highest standards of professional service to customers/guests.
  • Designing and developing day-to-day operational strategies and functions of the hotel to ensure total guest satisfaction.
  • Ensuring that the annual budget approved by the Management is met through increased revenue, cost control measures and setting of targets to the staff.
  • Ensuring the hotel capacity is at 100% by closely monitoring the hotels business reports on a daily basis and take decisions accordingly.
  • Maintaining and managing the hotel equipment, infrastructure, inventories, and other facilities efficiently and advising the Directors and Management on the same.
  • Ensuring optimal staffing, maintaining updated staff records and staff discipline, motivating and mentoring the hotel staff.
  • Ensuring full compliance to the hotel operating controls, policies, procedures and service standards.
  • Handling customers’ complaints, and oversee the service recovery procedures.
  • Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Maximizing room yield and the hotel revenue through innovative sales practices and yield management programs.
  • Liaising with the external stakeholders.
  • Ensuring the Gym and swimming pool are in order and the equipment are well and running.
  • Preparing monthly financial report for the Directors and Management.

Other Requirements

  • Must have a Bachelor or Diploma in Hospitality Management.
  • Diploma or Certificate in Business field is desirable, especially in Business Management or Administration, Human Resource Management, Sales & Marketing.
  • Minimum 5 years’ experience as an Assistant General Manager or Senior Supervisor in a three-star hotel and above.
  • Strong general management, staff management and demonstrated leadership skills.
  • Excellent problem-solving, analytical, and critical thinking skills.
  • Strong report writing skills.

Submit Your Application

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Interested and qualified? Go to Rose Avenue Group on to apply