Kenya Power

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About Company

The Kenya Power and Lighting Company PLC (Kenya Power) owns and operates most of the electricity transmission and distribution system in the country and sells electricity to over 8 million as at end of June 2020.

The Company’s vision is to be Kenya’s energy solutions provider of choice by providing quality and reliable service to power people for better lives and enable the country’s socio-economic development in a sustainable manner.

Kenya Power’s key mandate is to plan for sufficient electricity generation and transmission capacity to meet demand; build and maintain the power distribution and transmission network and retail electricity to its customers.

The Government has a controlling stake at 50.1% of shareholding with private investors at 49.9%. Kenya Power is listed on the Nairobi Securities Exchange.


Powering people for better lives by innovatively securing business sustainability.

By striving to provide world-class products and services that delight our customers and transform lives as we ensure viability of our business.


Energy solutions provider of choice.

By becoming the preferred energy solution for businesses and individuals, we empower our customers to achieve more and reach their full potential

Core Values

We put our customers first as they matter most

We work together as one team to achieve our goals

We are passionate about powering the nation

We believe in integrity and delivering on our promises

We strive for excellence in all that we do

We are accountable to our customers and stakeholders

Quality Policy

The Kenya Power & Lighting Plc. is committed to provide cost effective, reliable and quality power that delights customers and betters peoples lives. Ín pursuit of this undertaking, suitable technologies and innovations shall be embraced to improve power network and customer service. Quality objectives based on the Corporate Strategic plan shall be established at relevant functions, levels and processes within the organisation. The Board, Management and staff of Kenya Power are committed to effective implementation and continuous improvement of the Quality Management  System that complies  with ISO9001:2015 standard and other applicable requirements.

Kenya Power Regions

For all your questions, please contact our Contact Centre hotline numbers 97771 or 0703070707 or 0732170170
or send an email to [email protected]

We advise you to dial *977#, or call our call center on 97771 to get a Reference No. for ease of follow up by our regional offices.

 Regions  Counties Covered
 Central Rift  Nakuru, Kericho, Bomet, Narok, Baringo, Nyandarua, Samburu
 North Rift  Uasin Gishu, Trans Nzoia, Elgeyo Marakwet, Nandi, West Pokot, Turkana
 Mt. Kenya  Nyeri, Muranga, Embu, Meru, Kirinyaga, Tharaka Nithi, Isiolo, Laikipia,  Marsabit
 North   Eastern  Kiambu, Kitui, Garissa, Wajir, Mandera
 Coast  Mombasa, Kilifi, Lamu, Kwale, Taita Taveta, Tana River
 South  Nyanza  Homa Bay, Migori, Kisii, Nyamira
 Nairobi  Nairobi West Sub County, Nairobi North Sub County, Nairobi South Sub County, Machakos, Makueni & Kajiado
 Western  Kisumu, Siaya, Vihiga, Kakamega, Bungoma, Busia


Kenya Power Contact Centre

Please call our Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries.

National Contact Centre

97771 or 0703 070 707 | 0732 170 170

USSD & Telephone Number

Dial *977# or +254 203201000

Email Us

[email protected]

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Kenya Power has posted 1 job